Dear Sir,

I ordered a shirt from you last month. But there are some problems with it. First, the color is not as red as it is shown in the catalogue. I understand that the picture does not always show the real color, but it should not be that different. Second, I asked for a medium size because it is the size I usually wear. But your medium is so small that I have to give it to my younger brother.

I think you should be more serious about your business.

Truly,

Adam Rosen

Dear Mr. Rosen,

Thank you for telling us the problems with your order. We hope we can give you better service. We are sending you another shirt with this letter. It is size large, and its red color is brighter than the one you had. We hope you like it.

Our office hours are 9:00 a.m. ~ 5:00 p.m. Please call us if you have any more questions.

Yours truly,

Victor Smith