Dear Sir,

I’m sorry that I have to write this letter, but if I 1, you’ll never see what your problem is.

On Saturday evening, my family and I went to your restaurant for my birthday. Many people 2 in the restaurant. We were very hungry and didn’t want to wait, but your waiter said we 3 served in twenty minutes. We believed him, but we ended up waiting for ONE HOUR!

I have to say the steak was delicious, but it was still wrong to keep people waiting for so long.

Julia Wu